David Iger | Governor’s Office – Press Release – Hawaii State Information Technology Upgrade Earns A

Honolulu – The State of Hawaii received an A- overall in the Center for Digital Government’s 2022 Digital State Survey.

According to the Centre for Digital Government, the “A” grade reflects the state government’s “very strong innovation, high-performance solutions, and…excellent practice in all aspects of its operations, governance and administration”. Hawaii’s A grade this year was higher than its B grade in 2020, marking the first time Hawaii has been among the top-performing states.

“We’ve made tremendous progress in modernizing the nation’s IT systems, including our tax and payroll systems,” the governor said. David Eagle. “I want to thank our employees for their commitment and dedication to making our country more efficient and effective in order to better serve our citizens.”

This year’s survey was released on September 29 and can be viewed here.

Additionally, the Center for Digital Government presented the Hawaii State Office of Enterprise Technology Services with a Future Ready Award for their outstanding work in developing a digital platform for safe travel. Future-Ready Awards are presented to jurisdictions that are laying the groundwork for disruptive and convergent forces shaping an uncertain future through technological or process change; innovation; engagement with partners; and problem-solving with emerging technologies.

“I’m proud of the Enterprise Technical Services team and what they’ve accomplished with the Safe Travels system,” said CIO Doug Murdock. “The team developed and implemented a safe travel system in a very short period of time. It allows the country to reopen our tourism industry during the pandemic while protecting our citizens. The digital platform has recorded over 12 million arrivals and over 270,000 people take advantage of the digital smart health card program.”

Hawaii is also one of six states shortlisted for the Government Experience Award. The Whole Government Experience Award recognizes those who have redesigned websites with enhanced language and accessibility features, developed applications to simplify the flow of funds to those who need them most, and used mobile applications, social media, e-newsletters and digital service analytics states to improve voter experience and customer service delivery.

The Center for Digital Government, a national research and advisory body on state and local government information technology policy and best practices, conducts the Digital State Survey every two years to assess information technology practices in all 50 states. The center evaluates the use of technology to support their state priorities and policies, improve operations or services, realize hard and soft dollar savings/benefits, deliver innovative and citizen-focused services, and evaluate effective collaboration and progress since the last ‘s investigation. States with high scores showed strong results across all criteria. Hawaii is one of 18 states to receive an A grade.

The Office of Corporate Services provides governance for the executive branch’s IT programs and seeks to identify, prioritize, and advance innovative initiatives with the greatest potential to increase efficiency, reduce waste, and improve transparency and accountability in state government. The Office also supports the management and operations of all state agencies by providing effective, efficient, coordinated and cost-effective computer and telecommunications services.

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Media Contact:

Cindy McMillan

Communications Director

Governor’s Office

Office: 808-586-0012

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jessie brothers van dyke

Deputy Communications Director/Press Secretary

Governor’s Office

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Mobile: 808-798-3929

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