Resolve Systems’ 2022 State of IT Automation Report Reveals Business Leaders’ Most Urgent IT Automation Priorities, Key Trends, and Strategies
Campbell, California , November 8 August 2022 /PRNewswire/ — Resolve Systems®, a leading provider of intelligent IT automation software, today released its 2022 State of IT Automation report. Landmark research by Gatepoint Research reports business leaders’ most pressing IT automation priorities, the current state of their automation goals, and uncovers key trends and strategies.
According to the survey, IT operations management, cloud operations and IT service management are the top IT functions that leaders are eager to automate. 45% of IT leaders see automation as the core of their IT operations strategy, with cloud operations a close second at 42% and IT service management (ITSM) at 34%.
Report results confirm that nearly all leaders are involved in automation projects. Twenty-nine percent of respondents responded that increasing automation in the coming year is extremely important—even critical. For another 42%, automation is almost critical.
“As businesses navigate a challenging macroeconomic environment, IT leaders are turning to automation to increase business resiliency and accelerate strategic goals,” said Vijay Kulkar, CEO of Resolve Systems. “In an increasingly complex environment, IT automation is fundamental to simplifying and coordinating day-to-day business delivery. Rather than asking ‘why automate?’ the focus has shifted to where IT process automation can be implemented to generate impact on business outcomes, customer experience and employee satisfaction The fastest and most impactful place.”
Other findings of the report include:
- IT talent shortage remains the biggest challenge in implementing automation. Over 76% of respondents cited talent and staffing shortages as their number one challenge.
- Enterprise-wide automation has arrived. Currently, infrastructure provisioning, testing, incident resolution, and proactive maintenance prioritize the speed of dedicated intelligent automation.
- Efficiency gain. Saving time, improving capabilities, automating scripts, controlling costs, and driving self-service were highly rated by respondents as the top benefits of automation.
- IT automation is being deployed today: 66% say they are deploying IT automation to reduce costs, troubleshoot and speed up service delivery. 44% are using IT automation to provide self-service to end users. 29% said they are using unattended automation.
To further examine the impact of the findings, senior consultants at McKinsey & Company, Alan BaderJoin Resolve for a live webinar November 15, 2022. Register for the free webinar here.
For more information on the state of IT automation, Download the full report Gentlemen
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Resolve Systems leverages Gatepoint Research to gather real-world insights from senior IT leaders on the latest IT automation trends.between April 2021 and April 2022, Gatepoint Research invited select business leaders to participate in a landmark survey of IT automation trends and strategies to discuss their latest direction in IT automation. Hundreds of IT decision makers (CxOs, EVPs, directors and senior managers) responded to the survey.
In the Gatepoint survey, these leaders shared their most pressing priorities and the current state of their automation goals. Resolve Systems then measured the latest results based on the survey conducted in 2021, comparing goals, use cases, benefits, barriers and other measures to illustrate the direction of progress.
About the parsing system
Resolve Systems helps global enterprise technology teams operate agile with an industry-leading intelligent IT automation platform. With over a decade of automation expertise, Resolve’s solutions are designed to meet the challenges of increased IT complexity. Organizations use Resolve to automate IT operations, service management, network operations, cloud operations, and enable Centers of Excellence to orchestrate enterprise-wide automation. Resolve enables organizations to maximize operational efficiency, overcome labor shortages, reduce costs, quickly troubleshoot and resolve issues, and accelerate service delivery. Resolve is majority-owned by Insight Partners, a leading global venture capital and private equity firm that invests in high-growth technology and software companies.
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