It’s Gen Z’s Favorite Restaurant, Survey Shows

New York

It’s been a bumper year for Chick-fil-A — a recent survey ranked it as the top restaurant for Gen Z, and 15% of respondents named it their favorite choice.

Piper Sandler’s annual study surveyed 14,500 teens in 47 states, with an average age of less than 16 (15.8 to be exact).

Starbucks is second with 12% or more, followed by Chipotle (7%), McDonald’s (6%) and Olive Garden (3%).

Earlier this month, the restaurant appeared in another poll with less-than-ideal results: QSR’s annual Drive-Thru report found that Chick-fil-A had the slowest queues of the 10 restaurants, with an average wait time of approx. is 107 seconds.But this is mainly because it is So popular that there are many cars queuing up to dine.

say it one more time, Chick-fil-A also leads the industry in customer satisfaction in the same poll – 88% of customers say the fried chicken sandwich chain is “service friendly”.

The researchers also Found out that Chick-fil-A has fine-tuned it The “checkpoint system,” which keeps customers engaged through different interactions with employees, from placing an order to their famous response to someone thanking them: “My pleasure.”

The chain, which has 2,730 stores, will generate nearly $16 billion in sales in 2021, according to food industry research and consulting firm Technomic. (Chick-Fil-A is a private company with unreported results.)

The company didn’t win everyone’s favor, though. The chain’s support of anti-LGBTQ groups and its opposition to same-sex marriage has been at the center of political debate and calls for boycotts.

– CNN’s Nathaniel Meyersohn contributed to this report.

Source link