One-stop shop for fans searching for ticketing, retail and matchday experiences
San Francisco, October 20 February 2022 /PRNewswire/ — Houston Rockets and game technologyDeveloper of the industry’s leading conversational AI experience, announced today that the official team chat app is now available on the Rockets website, inside the official team application and facebook messenger.
The Rockets chat experience will cover the entire fan journey. The new platform is a comprehensive channel for Rockets fans seeking content related to ticketing, retail, in-field and guest experience. This experience will help expand existing Rockets assets, including direct access to their store through seamless integration. In addition to automating the Rockets knowledge base and supporting fan service and support features, GameOn’s exclusive relationship with the NBA will allow an API to connect to the Rockets’ chat, providing real-time score updates, team and player stats, videos, news, league standings, and more. Fans can even personalize their experience by selecting and following their favorite players to get custom content.
“GameOn’s ChatOS platform provides a one-of-a-kind experience for leading teams and brands looking to better engage and support fans across a variety of channels,” said Richard Cheng, President of GameOn Technology. “Teams like the Rockets are now able to save time and resources while still answering fan inquiries instantly, while proactively delivering highlights, news and other content around the clock, based on fan preferences. Even better, through conversational data collection, Teams can build a robust internal database in the long run to better engage and anticipate fan needs.”
“Partnering with GameOn Technology has been a smooth and streamlined process,” said Rockets VP of Digital Marketing Paul Suarez“Thanks to GameOn’s efforts, we were able to build and run a comprehensive chat experience across multiple channels with minimal stress on our own staff. In addition to supporting Rockets fans with team inquiries, we’re happy to say that this This integration also expands the scope of the program, providing concert and event attendees with everything they need to know when visiting the Toyota Center.”
The Rockets chat experience will be able to answer questions about any Toyota Center event, as well as all things Rockets. It is now available on multiple channels including the Rockets/Toyota Center mobile app and the Rockets website, and will soon bring extensive content to fans on the Toyota Center website.
This new chat experience is an extension of GameOn Technology’s relationship with the NBA, which holds exclusive rights to NBA content across chat. For customer-obsessed and digital-first businesses, GameOn develops conversational AI solutions that create powerful and personalized audience engagement throughout the customer lifecycle.
The Houston Rockets’ chat experience is based on ChatOS™, GameOn’s proprietary end-to-end development and integration platform designed for future messaging and voice applications. Industry-leading technology simplifies the deployment of powerful, content-driven, premium conversational experiences. ChatOS connects directly to brands’ content management systems (CMS), data feeds, and API feeds, enabling them to easily deploy content across a variety of platforms and applications through a highly engaging chat experience.
About GameOn Technology
GameOn is based on San Francisco and was established in 2014 to jointly create innovative messaging products that serve the world of broadcast media. Using its proprietary robotics platform, ChatOS, GameOn has designed, developed and launched business solutions for many of the world’s largest sports, lifestyle and media companies, becoming an industry leader in user retention, engagement and monetization in the app space. Some of the world’s most famous brands such as NBA, NHL, PGA, ATP Media, Arsenal Football Club, Sky Sports and Time Inc. Partner with GameOn to deliver a customized, rich customer experience on the world’s leading chat application platform. GameOn has been recognized for its work in tech and sports, receiving accolades from multiple media outlets including Fast Company and Sports Technology Awards. The company is Pre-Series B and has investors including Quest Ventures and Mirae Asset Venture Investment.To learn more, visit www.gameontechnology.com.
Head of Communications, GameOn Technology