Deliver disruptive technology in a non-destructive way

Intelligent virtual assistants powered by cutting-edge conversational AI are creating the future of the banking experience, giving customers unprecedented self-service options to interact with their finances. A great customer experience can encourage loyalty and convert customers into brand advocates. On the other hand, a bad experience can frustrate customers, prompting them to consider switching or switching to another brand.

While these investments in virtual assistants provide great value, it is a challenge for banks to know where to start on this journey. This is understandable as each bank has different customer experience development goals and timelines. That’s why it’s critical to understand where banks are in their journey and what options are available to transform their conversations. has established a proven process for this. Because every bank is unique, has created a roadmap that is completely aligned with the needs of a specific bank. This could mean providing live chat to bank customers, which is not available today. For others, that might mean deploying a pre-built retail banking virtual assistant across multiple channels. It’s probably somewhere in between.

In this course, you’ll learn how easy it is to start and expand your conversational banking journey, no matter where you start.’s panel of experts will discuss pitfalls and best practices to avoid when adopting this transformational technology. This is what you don’t want to miss!

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